Why can't I mark an article exchange request received?

Symptom

• Article Exchange request has come in but there is no option to mark it as received. 

Applies to

• Tipasa
• WorldShare Interlibrary Loan

Resolution

This may be due to cached data in your browser.

1. Try clearing your cache, signing out of WorldShare then close the browser
2. Sign back in to WorldShare, find the request. The Mark as Received button should now be visible when you click into the request.

If you need further help with this issue, contact OCLC Support.

Additional information

Article Exchange Workflow

Page ID