If off-campus patrons are receiving this error message, you may need to update your EZproxy config.txt file to add NeverProxy lines for Tipasa. If you use Hosted EZproxy, please contact OCLC Support to have this added.
If you use EZproxy Software, you will need to add the following lines to your config.txt file and restart the EZproxy service:
NeverProxy https://authn.sd00.worldcat.org NeverProxy https://[registry_id].account.worldcat.org NeverProxy https://[my institution].account.worldcat.org
For the Amsterdam data center:
NeverProxy https://authn.sd02.worldcat.org NeverProxy https://[registry_id].account.worldcat.org NeverProxy https://[my institution].account.worldcat.org
For the Sydney data center:
NeverProxy https://authn.sd03.worldcat.org NeverProxy https://[registry_id].account.worldcat.org NeverProxy https://[my institution].account.worldcat.org
For the Toronto data center:
NeverProxy https://authn.sd04.worldcat.org NeverProxy https://[registry_id].account.worldcat.org NeverProxy https://[my institution].account.worldcat.org
Replace [registry_id] with your library's OCLC Registry ID (i.e. https://1234.account.worldcat.org)
Replace [my institution] with your library's custom WorldCat prefix (i.e. https://mylibrary.account.worldcat.org)