Why are we getting a "Try again. Errors occurred submitting form." error when using the WorldShare ILL OpenURL?
Symptom
- "Try again. Errors occurred submitting form."
- "Request cannot be submitted. Try again later"
- "Request could not be created. If you continue to have issues submitting the form, contact the library."
- "A system Error occured"
- "Oops. Something went wrong"
Applies to
- WorldShare Interlibrary Loan
Resolution
If you are not proxying the OpenURL, then one or more fields have been marked as required in the Patron Request Form. You will need to fill these fields in order for the request to be made.
If you are using EZproxy then you will need to make sure your configuration file has the WorldShare ILL Form stanza added.
Page ID
49107