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OCLC Support

Custom holdings group error: "there seems to be a problem with the module you are accessing"

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Symptom
  • When creating or editing a custom holdings group OR when trying to delete a custom holdings group, you get the error message: "We apologize, there seems to be a problem with the module you are accessing. Please come back later or try a different module"
Applies to
  • WorldShare ILL
  • Tipasa
  • ILLiad
Resolution

If you receive this error when creating or editing a custom holdings group, it may be because you did not enter any OCLC symbols in the OCLC Symbol(s) field.

If you receive this error message when attempting to delete a custom holdings group, it means the custom holdings group is currently being used in a custom holdings path or an automation. To resolve this, follow these steps:

  1.  Sign in to OCLC Service Configuration.
  2.  Navigate to WorldShare ILL > Custom Holdings Paths.
  3. Check your existing custom holdings paths to see if the group you would like to delete is listed. Remove it from the custom holdings paths.
  4. Switch to the Automated Request Manager tab.
  5. Check to see if any of the Automation processes use the group you would like to delete and remove it if found.
  6. Navigate to WorldShare ILL > Custom Holdings Groups.
  7. Select the group that you would like to delete from the drop-down.
  8. Click Delete Custom Holdings Record. 
  9. Click Save.
Additional information

For more information, see Custom Holdings Groups and Custom Holdings Paths.

Page ID
12698