When we try to open the Tipasa ILL request form a different ILL template displays instead.

Symptom

• We want the Tipasa ILL template to come up when a user clicks on a link to request a copy.
• Instead, we are getting what looks like a WorldCat Discovery ILL template.
• This is the wrong ILL template

Applies to

• Tipasa

Resolution

The discovery work form may be appearing due to settings inside your service configuration. 

1. Log into OCLC Service Configuration
2. WorldCat Discovery and WorldCat Local > Place Hold/Request Buttons >Resource Sharing (Any Level)
3. Remove the additional button by selecting None from the drop down box
4. Click save

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