Skip to main content
OCLC Support

Message types

  1. Last updated
  2. Save as PDF
Find information about the default message, confirmation message, shipped message and returned message.

Default message

All the available messages use the same default text as shown here, with the exception of the Subject.

The content of each message is configurable.   

From:  donotreply@relais-host.com

Subject:  see individual messages below for default text

Body of the message

The following request was submitted to your ILL department at TimePosted on DatePosted 
 

Title: Title

Author: Author

Article Title: ArticleTitle

Article Author: ArticleAuthor

Note: Note

 

If you have any problems or questions about this request please contact your ILL Office.

Note that values that are italicized are tokens that can be used in creating the subject and the body of the message.  The corresponding value from the request is used to replace the token when the message is created.  If there is no corresponding value in the request then that token does not display in the message.  The following tokens are available for use:  RequestNumber, Title, Author, ArticleTitle, ArticleAuthor and Note.

 Note:  Currently the RequestNumber token can only be used in the Subject.  It cannot be used in the Body of the email.

Confirmation message

At the time a request is submitted into the Relais database a confirmation message is sent to the patron, (if this option has been enabled)

Default text for subject:  Your $LibrarySymbol ILL Request: $RequestNumber

Shipped message

When a library has updated a request as Ship Loan a shipped message is sent to the patron, (if this option has been enabled).

Default text for subject:  Your ILL Request: $RequestNumber - Shipped

Returned message

When a library has updated a request as Return Loan a returned message is sent to the patron, (if this option has been enabled).

Default text for subject:  Your ILL Request: $RequestNumber - Returned

Configure the confirmation, shipped, and returned messages

If you are interested in making changes to the any of the patron messages please contact your local Relais D2D Administrator and supply the following information.

    Confirmation Shipped Returned
  Enable the message? (Y/N)      
From specify what email address to use (Y/N)      
Subject specify what text to use (Y/N)      
Body specify what text to use in the introduction (Y/N)      
  include Title? (Y/N)      
  include Author? (Y/N)      
  include Article Title? (Y/N)      
  include Article Author? (Y/N)      
  include Note? (Y/N)      
  specify what text to use at the end of the message body 

including any contact information, e.g., an email address