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OCLC Support

What does Awaiting Article exchange Retrieval that I see in my Borrowing Queues mean?

Symptom
  • You see Awaiting Article Exchange Retrieval in your Borrowing Queues and you are not sure why it is there?
Applies to
  • ILLIad.
Resolution

When an Article Exchange request comes into Borrowing, it follows this process:

1.  ILLiad changes the status to Awaiting Article Exchange Retrieval

2.  ILLiad goes out to OCLC Article Exchange and retrieves the article.  This only takes a couple minutes at most.

3.  The status of the Transaction is changed to Awaiting Odyssey Processing

4.  You can then process electronic delivery and get the article.

Additional information

You can see this information in the OCLC Article Exchange Receiving documentation.

Page ID
16223