We received an ILLiad Book Chapter Article request as a book and loan, how do I fix it so the correct Word Document shows up?
- You sent out a Book Chapter Article request, but the Lender sent it as a loan and you need to fix the printout so it has the correct one used for the book
Here are the steps to fix the issue with printing:
- Go back to the Transaction and change the Document Type from Article to Loan.
- Make sure the Transaction Status is set to Request Sent.
- Check the item in from Lending Library and process the request as a loan.