- You submit a request with CCC Get-It-Now and get an error message with the IFM Token.
Here are steps you can do to fix the issue:
1. You can go to your WebplatformConfig key in the Customization Manager and open up your entry.
2. Click on the API key and to the right there are three dots. That will bring in a new API key.
4. We will restart IIS.
If you are self-hosted, you will want to contact your Web Server Administrator to restart IIS.
If you continue to have issues, we will want your ILLiad client log and your ILLiadWebPlatform Log if you are self-hosted. If you are hosted by us, we will want your ILLiad client log.