I am getting a version mismatch message where it says my version of ILLiad is greater than what is on the server

Symptom

• When opening up the ILLiad Client, you are getting a message that the version you are using is higher than what is on the server

Applies to

• ILLiad

Resolution

The message should say what version you are using in the message such as, "9.0.3.0 is higher than the version you are using on the Web Server."  Here is a solution to fix this issue:

1. Open up the Customization Manager and look for the ClientVersion key.  It might show 9.0.2.0.  
2. Update the key to the version you are seeing in the message.  In this case, it would be 9.0.3.0.
3. Save the change.
4. Restart the ILLiad Client.  It should work now.

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