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How can I clear items that appear to be "stuck" in Awaiting Electronic Delivery?

  • Items appear to be stuck in Electronic Delivery. How can they be cleared?
Applies to
  • ILLiad

1. Clear all the items in Electronic Delivery by selecting the Borrowing Ribbon>Electronic Delivery Dropdown menu>Clear Electronic Delivery Files

2. If there are items in the Transaction Status "In Electronic Delivery Processing," then route them to "Awaiting Odyssey Processing." 

3.  Process Electronic Delivery again.

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