How can I clear items that appear to be "stuck" in Awaiting Electronic Delivery?
Symptom
- Items appear to be stuck in Electronic Delivery. How can they be cleared?
Applies to
- ILLiad
Resolution
1. Clear all the items in Electronic Delivery by selecting the Borrowing Ribbon>Electronic Delivery Dropdown menu>Clear Electronic Delivery Files
2. If there are items in the Transaction Status "In Electronic Delivery Processing," then route them to "Awaiting Odyssey Processing."
3. Process Electronic Delivery again.