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OCLC Support

How can I clear items that appear to be "stuck" in Awaiting Electronic Delivery?

Symptom
  • Items appear to be stuck in Electronic Delivery. How can they be cleared?
Applies to
  • ILLiad
Resolution

1. Clear all the items in Electronic Delivery by selecting the Borrowing Ribbon>Electronic Delivery Dropdown menu>Clear Electronic Delivery Files

2. If there items in the Transaction Status "In Electronic Delivery Processing," then route them to "Awaiting Odyssey Processing." 

3.  Process Electronic Delivery again.

Page ID
25197