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OCLC Support

Why can I not log into Connexion with my authorization?

Symptom
  • Authorization Failed - Authorization or Password Incorrect
Applies to
  • Connexion Client
  • Connexion Browser
Resolution

First ensure you are using the correct authorization format:

  1. Authorization with hyphens: 100-XXX-XXX
  2. Authorization without hyphens: 100XXXXXX

If you have the authorization spaced out without hyphens, it will fail to log you in.

Additional information

If you are still unable to log in, double-check you are entering the correct password. If you do not know the password, contact OCLC Support with the authorization and your OCLC symbol.

Page ID
25898

 

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