External component has thrown an exception error in Connexion client

Symptom

• You get errors stating that the local files cannot be opened and when you check the log file you see that there is an error stating "External component has thrown an exception"

Applies to

• Connexion client 3.1

Resolution

• If only one file type exists in the log file, please send the local save file and the log file to customer support.   Please contact OCLC Support with your name, library symbol, the error you are getting and any troubleshooting steps you have already followed.
• If more then one file type is listed in the log file LocalFileErrors.log  you will need to completely uninstall and reinstall the client.

  • Below is a list of file types that could show in LocalFileErrors.log:

    • DefaultAuth.auth.db

    • DefaultAuthCD.authcd.db

    • DefaultBibCD.bibcd.db

    • Defaultbib.bib.db

Additional Information

For how to get to the log file see User Information Paths and Logs

How to completely uninstall and reinstall Connexion client 3.x

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