Connexion client 3.x
If you're experiencing file access issues with Connexion client 3.x, even after uninstalling and reinstalling, it's possible that not all components were completely uninstalled prior to the reinstallation.
Connexion client installs three components:
Follow the steps below for a comprehensive uninstallation and reinstallation process.
Note: during any client uninstall procedure, whether it be a standard uninstall, or this enhanced method, your data and settings located at %AppData%\OCLC are not removed. This allows for client uninstall/reinstall, or client upgrade without losing settings. If you would like to remove this data as well, you'll need to delete it manually by navigating to your %AppData% folder and deleting the OCLC folder.
These steps are applicable exclusively to Connexion client 3.x.
Uninstallation and Reinstallation Steps
Once you've removed all components, proceed with the reinstallation of the client. This process will ensure that all three components are reinstalled.
Open the client and try accessing your local files.
If the error persists even after following the above steps, please contact OCLC Support. Provide screenshots of the error to assist with troubleshooting.
Page ID
40552