Find out how to access and use the Contact Support window in Connexion client.
Purpose of the Contact Support window
- Email a question, problem, or suggestion to support staff at your regional service provider, OCLC support, or staff at one or more e-mail addresses that you specify.
Note: Please do not use the Contact Support form to report errors in records. Instead open the appropriate record change request form by navigating to Help > Useful Web Links > WorldCat [or Authority] Record Change Request. The Change Request form goes directly to OCLC database quality management staff.
Access the Contact Support window
- Navigate to Help > Contact Support or press <Alt><H><C>.
- Enter your name, telephone number, and email.
- Enter your message.
- Select other options (see details below).
- Click Send.
Note: The client sends your message via Connexion. You must be logged on to send the Contact Support form.
See more about how to get support.
Contact Support window: Features and buttons
|Feature||How to use|
|Type of Message|
|Selection buttons||Select the type of message you want to send:
|Problems and Troubleshooting link||Click to open the Connexion client known problems and troubleshooting page to check for known problems and solutions or workarounds|
|Choose a recipient for this message|
|OCLC Support button||Select the button to sent the message to email@example.com when you click Send.|
|Any E-Mail Address button and text field||
|Your Information area|
|Text fields||Enter your name, telephone number, and email address in the boxes.
|Message and options area|
|Large text box for message||Enter your message.
You must enter text before the client can send the message.
|Yes/No buttons||Click Yes or No to indicate whether you:
|Button name||Click the button to...|
|Send||Send the message.|
|Cancel||Close the window without sending the message.|