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OCLC Support

Why is patron information missing from the Clear Hold Shelf report?

Applies to
  • WorldShare Circulation
Answer

The Date, Patron Name, Patron Barcode and Borrower Category  fields will no longer populate on the Clear Hold Shelf report if any of the following occurred:

  • The requesting patron’s user record was deleted
  • The hold was deleted by library staff and then the expired holds batch job ran (and any expiry notification was sent to the patron)
  • The hold was marked complete by library staff (via the Pickup Location report)
  • The hold’s pickup location was changed to a different branch after fulfillment
  • The end date of the reservation has been reached during the specified time configured in the Hold Request Period
Additional information

Clear Hold Shelf

Page ID
50807