Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- Why is my POS Printer not printing automatically?
- How can I configure my SIP2 device/service to work with WMS?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- How do I locate/access our Circulation Item Inventory Report?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- Can a shelving location be changed in bulk to a different shelving location?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- How can I change the date format in WorldShare Circulation?
- What should I do when I get the message "Limit reached" in Digby?
- I am unfamiliar with a barcode being 'deprecated', what does that mean?
- How do fixed due dates affect our loan policies?
- How do I add a new patron type?
- How do I remove a branch location from our WMS?
Recently created articles
- Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"? ( created Wed May 21, 2025 )
- If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record? ( created Wed May 07, 2025 )
- Why won't the Create Bill window load? ( created Fri Apr 04, 2025 )
- How to manually remove a suspension from a patron's account ( created Wed Mar 26, 2025 )
- How to tell which loan policy was applied to a checkout in WMS Circulation ( created Tue Mar 18, 2025 )
- Why aren't Circulation overdue notifications going out? ( created Fri Mar 07, 2025 )
- Prompted to create a temporary item when searching a barcode ( created Fri Mar 07, 2025 )
- How do I delete a patron type? ( created Mon Feb 10, 2025 )
- Why is the main library missing from the offline circulation client? ( created Fri Jan 24, 2025 )
- Authentication error when trying to upload offline circulation transactions ( created Mon Nov 25, 2024 )
- Patron custom data is provided in our patron loads but is not displaying in WorldShare ( created Fri Nov 15, 2024 )
- Do recalls take priority over other holds in the hold queue? ( created Wed Oct 23, 2024 )
- We are getting a 'The patron is not verified' Override acknowledgment request. ( created Thu Sep 26, 2024 )
- Why is my RFID pad only reading one item at a time? ( created Wed Sep 11, 2024 )
- Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy? ( created Tue Sep 10, 2024 )
Recently updated articles
- I can check in an item, but I get an unknown barcode error when searching for barcode in Circulation. ( updated Tue May 27, 2025 )
- Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"? ( updated Wed May 21, 2025 )
- When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check? ( updated Thu May 15, 2025 )
- When placing a hold on a record, I see an error that says "No pick up locations available", "Not Available due to Policy", or "Circulation policy does not allow hold requests on this item". ( updated Thu May 15, 2025 )
- How can I configure my SIP2 device/service to work with WMS? ( updated Thu May 15, 2025 )
- If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record? ( updated Wed May 07, 2025 )
- What is the best way to remove a barcode for preserving Circulation statistics? ( updated Tue Apr 08, 2025 )
- How can I get a list of all current Circulation patron accounts? ( updated Tue Apr 08, 2025 )
- Why won't the Create Bill window load? ( updated Fri Apr 04, 2025 )
- Why are some buttons greyed out when editing an item in Circulation? ( updated Wed Apr 02, 2025 )
- A patron received a recall notification for an item, but the item was never recalled. ( updated Fri Mar 28, 2025 )
- How to manually remove a suspension from a patron's account ( updated Wed Mar 26, 2025 )
- How do I remove a branch location from our WMS? ( updated Fri Mar 21, 2025 )
- How to tell which loan policy was applied to a checkout in WMS Circulation ( updated Tue Mar 18, 2025 )
- Why is an item showing Withdrawn(Available) Status? ( updated Fri Mar 14, 2025 )