Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- How can I configure my SIP2 device/service to work with WMS?
- Why is my POS Printer not printing automatically?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- How do I remove a branch location from our WMS?
- How can I change the date format in WorldShare Circulation?
- What should I do when I get the message "Limit reached" in Digby?
- How can I find out about planned maintenance outages?
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
- Customize text for Circulation Notices
- Patron unable to login to my account, they receive the error message "The login system failed with error: Problem processing ACS Response in IDM Bridge"
- Why is an item not automatically renewed?
Recently created articles
- Can WorldShare modify or correct outputs from a scanner or card reader? ( created Wed Sep 17, 2025 )
- "Unable to edit this item in the Text view editor" error in Circulation ( created Fri Sep 12, 2025 )
- Why does the email text of the Next Gen Notification not look as configured? ( created Fri Aug 22, 2025 )
- Item cannot be removed from the Clear Hold Shelf list ( created Tue Aug 19, 2025 )
- Why are known items missing from the Digby Read Shelf list? ( created Mon Aug 18, 2025 )
- Can I use a Next-Gen notification for one location, but a legacy notification for our other branches? ( created Fri Aug 15, 2025 )
- What happens to Loan Overdue Notices when an item moves to long overdue status? ( created Wed Jul 30, 2025 )
- How does the automatic/proactive recall process logic decide on which is the most appropriate item? ( created Wed Jul 16, 2025 )
- Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare? ( created Fri May 30, 2025 )
- Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"? ( created Wed May 21, 2025 )
- If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record? ( created Wed May 07, 2025 )
- Why won't the Create Bill window load? ( created Fri Apr 04, 2025 )
- How to manually remove a suspension from a patron's account ( created Wed Mar 26, 2025 )
- How can I tell which loan policy was applied to a checkout in WMS Circulation? ( created Tue Mar 18, 2025 )
- Why aren't Circulation overdue notifications going out? ( created Fri Mar 07, 2025 )
Recently updated articles
- Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare? ( updated Thu Sep 18, 2025 )
- Why was a patron not removed after submitting a bulk delete file? ( updated Wed Sep 17, 2025 )
- I see an error when placing a hold in WorldShare Circulation or WorldCat Discovery ( updated Wed Sep 17, 2025 )
- Why does more than one item come up when I search for a barcode? ( updated Wed Sep 17, 2025 )
- Why am I getting an "Error Updating the Entry" error when updating Notifications? ( updated Wed Sep 17, 2025 )
- Why are notifications not showing under patron's history? ( updated Wed Sep 17, 2025 )
- Can we restore an item that was accidentally withdrawn? ( updated Wed Sep 17, 2025 )
- Why does a hold request have an unexpected barcode starting with g-$? ( updated Wed Sep 17, 2025 )
- The Due Date Adjustment in my loan policy is not being applied correctly ( updated Wed Sep 17, 2025 )
- How do I make a campus library collection or shelving location unavailable ( updated Wed Sep 17, 2025 )
- Why am I getting error message "No matching Loan Policy"? ( updated Wed Sep 17, 2025 )
- Patron custom data is provided in our patron loads but is not displaying in WorldShare ( updated Wed Sep 17, 2025 )
- How do I prevent holds being placed on items I do not want holds on? ( updated Wed Sep 17, 2025 )
- Why is patron information missing from the Clear Hold Shelf report? ( updated Wed Sep 17, 2025 )
- How do I make a shelving location non-circulating? ( updated Wed Sep 17, 2025 )