Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- Why is my POS Printer not printing automatically?
- How can I configure my SIP2 device/service to work with WMS?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- How do I locate/access our Circulation Item Inventory Report?
- Can a shelving location be changed in bulk to a different shelving location?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- What should I do when I get the message "Limit reached" in Digby?
- How can I change the date format in WorldShare Circulation?
- How do fixed due dates affect our loan policies?
- How do I add a new patron type?
- I am unfamiliar with a barcode being 'deprecated', what does that mean?
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Recently created articles
- We are getting a 'The patron is not verified' Override acknowledgment request. ( created Thu Sep 26, 2024 )
- Why is my RFID pad only reading one item at a time? ( created Wed Sep 11, 2024 )
- Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy? ( created Tue Sep 10, 2024 )
- Why are URLs in email notifications displaying as Outlook safelinks? ( created Fri Jun 21, 2024 )
- If ‘Prefer available items at the pickup location’ is set to No, can we forward the hold request to another branch? ( created Wed Jun 05, 2024 )
- If ‘Prefer available items at the pickup location’ is set to No, will the request show on all branch’s Pull List? ( created Wed Jun 05, 2024 )
- What are the fields in the Digby inventory report? ( created Thu May 16, 2024 )
- Add Call Number in Email Notifications ( created Tue May 07, 2024 )
- Is there a way to hide a shelving location from my patrons in WMS? ( created Tue Apr 30, 2024 )
- Can staff with the Student Worker Circulation or Student Worker Restricted role mark items as Missing? ( created Mon Mar 11, 2024 )
- How can I see a list of all our blocked patrons? ( created Thu Jan 25, 2024 )
- Renewal despite existing hold request ( created Fri Jan 19, 2024 )
- Some items are missing their barcodes in the Circulation Item Inventories report ( created Thu Jan 11, 2024 )
- Does the hold pickup notification email include the title information and pickup location? ( created Tue Oct 17, 2023 )
- I'm unable to log in to the Digby app on my iPhone ( created Wed Oct 11, 2023 )
Recently updated articles
- I am using Digby shelf-read to update an item status, but it isn't working. ( updated Thu Oct 10, 2024 )
- How can I get a list of all current Circulation patron accounts? ( updated Thu Oct 10, 2024 )
- How do I remove a branch location from our WMS? ( updated Wed Oct 09, 2024 )
- I need a list of the temporary item records for my institution ( updated Wed Oct 09, 2024 )
- Why does a hold request have an unexpected barcode starting with g-$? ( updated Tue Oct 08, 2024 )
- Server Communication Failed error when adding item record ( updated Wed Oct 02, 2024 )
- I have set open hours for our library to close at 6pm, but our due dates are still showing as 11:59pm on the following day rather than 6pm. ( updated Tue Oct 01, 2024 )
- I have found a book that was marked Missing in the system. How do I change the status to Available? ( updated Fri Sep 27, 2024 )
- We are getting a 'The patron is not verified' Override acknowledgment request. ( updated Thu Sep 26, 2024 )
- How do I prevent the WSKey for my offline circulation client from expiring? ( updated Wed Sep 25, 2024 )
- How can I find out about planned maintenance outages? ( updated Wed Sep 25, 2024 )
- Is there a way to hide a shelving location from my patrons in WMS? ( updated Wed Sep 25, 2024 )
- Why is my RFID pad only reading one item at a time? ( updated Wed Sep 11, 2024 )
- Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy? ( updated Tue Sep 10, 2024 )
- Why am I receiving an "Unknown Barcode" error when searching for an existing or newly added barcoded item? ( updated Mon Sep 09, 2024 )