Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- How can I configure my SIP2 device/service to work with WMS?
- Why is my POS Printer not printing automatically?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- How can I change the date format in WorldShare Circulation?
- How do I remove a branch location from our WMS?
- What should I do when I get the message "Limit reached" in Digby?
- How do I add a new patron type?
- How can I find out about planned maintenance outages?
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
- Customize text for Circulation Notices
- Patron unable to login to my account, they receive the error message "The login system failed with error: Problem processing ACS Response in IDM Bridge"
Recently created articles
- "Unable to edit this item in the Text view editor" error in Circulation ( created Fri Sep 12, 2025 )
- Why does the email text of the Next Gen Notification not look as configured? ( created Fri Aug 22, 2025 )
- Item cannot be removed from the Clear Hold Shelf list ( created Tue Aug 19, 2025 )
- Why are known items missing from the Digby Shelf Ready list? ( created Mon Aug 18, 2025 )
- Can I use a Next-Gen notification for one location, but a legacy notification for our other branches? ( created Fri Aug 15, 2025 )
- What happens to Loan Overdue Notices when an item moves to long overdue status? ( created Wed Jul 30, 2025 )
- How does the automatic/proactive recall process logic decide on which is the most appropriate item? ( created Wed Jul 16, 2025 )
- Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare? ( created Fri May 30, 2025 )
- Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"? ( created Wed May 21, 2025 )
- If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record? ( created Wed May 07, 2025 )
- Why won't the Create Bill window load? ( created Fri Apr 04, 2025 )
- How to manually remove a suspension from a patron's account ( created Wed Mar 26, 2025 )
- How can I tell which loan policy was applied to a checkout in WMS Circulation? ( created Tue Mar 18, 2025 )
- Why aren't Circulation overdue notifications going out? ( created Fri Mar 07, 2025 )
- Prompted to create a temporary item when searching a barcode ( created Fri Mar 07, 2025 )
Recently updated articles
- "Unable to edit this item in the Text view editor" error in Circulation ( updated Fri Sep 12, 2025 )
- Why am I seeing an 'Error deleting entry' warning when I try to delete a Loan Policy? ( updated Fri Sep 12, 2025 )
- Is there a way to increase the default number of items displayed in the patron check screen? ( updated Tue Sep 09, 2025 )
- How can I tell which loan policy was applied to a checkout in WMS Circulation? ( updated Tue Sep 09, 2025 )
- How do I set up multiple pick-up locations for my single or multi-branched library ( updated Tue Sep 09, 2025 )
- Is there a way to hide a shelving location from my patrons in WMS? ( updated Tue Sep 09, 2025 )
- How can I change the sort order of serial checkin records? ( updated Tue Sep 09, 2025 )
- Why aren't Circulation overdue notifications going out? ( updated Tue Sep 09, 2025 )
- How can I configure my SIP2 device/service to work with WMS? ( updated Tue Sep 09, 2025 )
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."? ( updated Wed Sep 03, 2025 )
- How can I get a list of all current Circulation patron accounts? ( updated Wed Sep 03, 2025 )
- Why does Digby crash after a few scans? ( updated Wed Sep 03, 2025 )
- Is there a way to automatically batch release deprecated user barcodes? ( updated Tue Sep 02, 2025 )
- How can I get a report of items in temporary shelving locations arranged by call number? ( updated Fri Aug 29, 2025 )
- How do I add a branch location to our WMS? ( updated Fri Aug 29, 2025 )