Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- Why is my POS Printer not printing automatically?
- How can I configure my SIP2 device/service to work with WMS?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- How do I locate/access our Circulation Item Inventory Report?
- Can a shelving location be changed in bulk to a different shelving location?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- How can I change the date format in WorldShare Circulation?
- What should I do when I get the message "Limit reached" in Digby?
- I am unfamiliar with a barcode being 'deprecated', what does that mean?
- How do fixed due dates affect our loan policies?
- How do I add a new patron type?
- How do I remove a branch location from our WMS?
Recently created articles
- Why aren't Circulation overdue notifications going out? ( created Fri Mar 07, 2025 )
- Prompted to create a temporary item when searching a barcode ( created Fri Mar 07, 2025 )
- How do I delete a patron type? ( created Mon Feb 10, 2025 )
- Why is the main library missing from the offline circulation client? ( created Fri Jan 24, 2025 )
- Authentication error when trying to upload offline circulation transactions ( created Mon Nov 25, 2024 )
- Patron custom data is provided in our patron loads but is not displaying in WorldShare ( created Fri Nov 15, 2024 )
- Do recalls take priority over other holds in the hold queue? ( created Wed Oct 23, 2024 )
- We are getting a 'The patron is not verified' Override acknowledgment request. ( created Thu Sep 26, 2024 )
- Why is my RFID pad only reading one item at a time? ( created Wed Sep 11, 2024 )
- Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy? ( created Tue Sep 10, 2024 )
- Why are URLs in email notifications displaying as Outlook safe links? ( created Fri Jun 21, 2024 )
- If ‘Prefer available items at the pickup location’ is set to No, can we forward the hold request to another branch? ( created Wed Jun 05, 2024 )
- If ‘Prefer available items at the pickup location’ is set to No, will the request show on all branch’s Pull List? ( created Wed Jun 05, 2024 )
- What are the fields in the Digby inventory report? ( created Thu May 16, 2024 )
- Add Call Number in Email Notifications ( created Tue May 07, 2024 )
Recently updated articles
- Prompted to create a temporary item when searching a barcode ( updated Tue Mar 11, 2025 )
- Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy? ( updated Mon Mar 10, 2025 )
- Why are the Replacement and Processing fees disappearing when a lost or long overdue item is returned? ( updated Mon Mar 10, 2025 )
- Why aren't Circulation overdue notifications going out? ( updated Fri Mar 07, 2025 )
- Why am I getting the message "OCLC has detected a problem with your institution's authorization credentials" when trying to login to WorldShare Management Services? ( updated Fri Mar 07, 2025 )
- Are there restrictions on barcodes in WMS? ( updated Wed Mar 05, 2025 )
- Why do deleted items still display with a status of Withdrawn, when they should be purged? ( updated Tue Feb 25, 2025 )
- How do I delete a patron type? ( updated Mon Feb 10, 2025 )
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare? ( updated Mon Feb 03, 2025 )
- When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check? ( updated Mon Feb 03, 2025 )
- When placing a hold on a record, I see an error that says "No pick up locations available", "Not Available due to Policy", or "Circulation policy does not allow hold requests on this item". ( updated Mon Feb 03, 2025 )
- Why is the main library missing from the offline circulation client? ( updated Fri Jan 24, 2025 )
- Patron custom data is provided in our patron loads but is not displaying in WorldShare ( updated Tue Jan 14, 2025 )
- How can I configure my SIP2 device/service to work with WMS? ( updated Tue Dec 17, 2024 )
- Why are items falling due on days when the libraries are closed? ( updated Fri Dec 13, 2024 )