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OCLC Support

Known issues

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues


Issue Details

Call number browsing returns unexpected results

Call number browsing returns unexpected results for some institutions.

Identified: July 2021

Workaround: Use call number searching or browse call numbers in Record Manager.


Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

Fixed issues


Fixed issues - Table
Issue Fix date

Digby Shelf Read fails to return results

After scanning an item, Digby fails to return a shelf list. The loading spinner continues to spin.

February 2022

Digby Shelf Read returns less than 50 results

After scanning an item, Digby returns less than 50 holdings in call number order.

February 2022

Staff with only the Student Worker Circulation or Student Worker Restricted roles cannot log into Digby

Library staff with only the Student Worker Circulation and/or Student Worker Restricted roles see an invalid permissions message when attempting to log into Digby.

January 2022

Updates to Local Holdings Records (LHRs) are not reflected in WorldShare Circulation (Europe Data Centre only)

Adding, updating, or deleting an LHR item is not updating item information in WorldShare Circulation. This issue only impacts WMS libraries in the Europe Data Centre.

January 2022

Staff cannot check out items using Digby

Some library staff see an invalid permissions message when attempting to look up a patron by barcode in Digby checkout. 

January 2022

Intermittent display problems in WorldShare Circulation

Some library staff may experience display problems when vieiwng patron accounts, item statistics, check in, etc. The room scheduling and scheduled jobs options may erroneously appear in the navigation menu. 

December 2021

Unexpected due dates for long loans if library closes earlier on the calculated date

Long loans are extended to the next open day if the library closes earlier on the due date than the time of day that the item was checked out. For example, an item checked out at 17:34 on Monday under a two-day loan will be due on Thursday if the library closes any time before 17:34 on Wednesday. Normally, the item would be due on Wednesday.

December 2021

Item's Issued Count YTD statistics display incorrectly

Issued Count YTD always displays the same value as the total Issued Count when viewing item statistics in WorldShare.

November 2021