Known issues

Last updated
Save as PDF

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues

Issue		Details
Periodic overdue bills are sometimes not calculating correctly if set to minutes or hours.		Identified: September 2024 Workaround: Set the periodic overdue bills to days/weeks/months instead of minutes/hours. Also, an incorrect bill can be manually deleted and then re-entered with the correct amount.
Long overdue fees/replacement costs that are partially resolved are cancelled when a long overdue item is manually recalled and the item's status is updated. This is intended to happen if a bill is completely unpaid and the fees have been configured to be cancelled upon recall, but not once a bill is partially paid.		Identified: September 2024
Loans failed to automatically renew on 17 July 2024 A system outage on 17 July 2024 caused some loans to fail to automatically renew. Your institution may have been impacted if your overdue notifications and automatic renewal processing occur between 01:00 - 03:00 U.S. Eastern Daylight Time.		Identified: July 2024 Workaround: Use the bulk renewal client to proactively renew the impacted loans. This will restart the automatic renewal cycle on the new due date. Criteria for impacted items would be: Item is in ON_LOAN status Loan due date is 17 July 2024 Loan policy supports automatic renewal Caution: To avoid overdue penalties from being raised by the renewals, you may wish to adjust your loan policies while the client is processing the renewals to either: Temporarily remove links to overdue bill and/or suspension structures Temporarily extend the grace period
POS Printer Server Application does not run from the Start Menu on Java versions later than Java 8u162 Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation. Note: Java 9 and higher are not yet supported.		Identified: May 2018 Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-posprinter-server.jnlp).

Fixed issues

Fixed issues - Table

Issue	Fix date
Check-in receipts are incorrectly going out to patrons Patrons were receiving check-in receipts for three other transactions: Manual/auto renewals, checkouts, and changes to due dates. This notification was being sent in addition to the correct receipt for the transaction, and was not affecting the item's status or audit events.	March 2025
Circulation groups cannot place item-level holds for items held by other institutions Library staff cannot place item-level holds for items that are held by any other institution in the group, regardless of library policy.	August 2024
List of claimed loans is sometimes incorrect for a patron's account If multiple loans were claimed at exactly the same time, then all of the claimed loans will display the same title, barcode, etc., in the patron Claims tab in the staff interface.	August 2024
Multilingual circulation groups cannot configure notification policies Notification policies display and are saved incorrectly in OCLC Service Configuration when configuring translations to support multiple languages across the group.	July 2024
Circulation groups cannot create new notification policies An error is displayed in OCLC Service Configuration when you try to create a new notification policy if your library participates in a circulation group .	July 2024
SIP2 clients for some institutions cannot connect with WMS Self-service kiosks and other SIP2-enabled devices may return errors if your library or circulation group have 64 or more branches. You may see failures in your client's logs in response to client log-in messages (93 requests).	June 2024
Incorrect patron information sometimes displays when batch printing slips (receipts) from the check in screen Note: Modernized staff interface only	March 2024
*Items do not display the In Processing* status** Note: Modernized staff interface only Items that are in processing display as Available or Unavailable on modernized screens only.	March 2024