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OCLC Support

Known issues

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues


Issue Details

Item's Issued Count YTD statistics display incorrectly

Issued Count YTD always displays the same value as the total Issued Count when viewing item statistics in WorldShare.

Identified: October 2021

Workaround: Accurate Issued Count YTD statistics are available in WorldShare Report Designer (Circulation Item Status universe) and the weekly Circulation Item Inventories report.

Unexpected due dates for long loans if library closes earlier on the calculated date

Long loans are extended to the next open day if the library closes earlier on the due date than the time of day that the item was checked out. For example, an item checked out at 17:34 on Monday under a two-day loan will be due on Thursday if the library closes any time before 17:34 on Wednesday. Normally, the item would be due on Wednesday.

Identified: October 2021

Staff with only the Student Worker Circulation or Student Worker Restricted roles cannot log into Digby

Library staff with only the Student Worker Circulation and/or Student Worker Restricted roles see an invalid permissions message when attempting to log into Digby.

Identified: September 2021

Workaround: Also assign the Student Worker role to the impacted users. See Circulation account roles for more information about the permissions granted to users with the Student Worker role.

Call number browsing returns unexpected results

Call number browsing returns unexpected results for some institutions.

Identified: July 2021

Workaround: Use call number searching or browse call numbers in Record Manager.


Staff cannot check out items using Digby

Some library staff see an invalid permissions message when attempting to look up a patron by barcode in Digby checkout. 

Identified: April 2021

Workaround: Staff users with at least one of the following roles are able to check out items in Digby:

  • Circulation Admin
  • User Admin
  • User Manager
  • Acquisitions Admin
  • Collection Manager Admin
  • Collection Manager Supervisor
  • License Manager Admin
  • License Mangaer Supervisor
  • WorldCat Discovery Admin
  • WorldShare ILL Admin

Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

Fixed issues


Fixed issues - Table
Issue Fix date

Receipts and report tables do not print

Staff are unable to print circulation receipts, the pull list, or the clear hold shelf report. The print preview/report dialog has no content.

May 2021

Staff hold note is removed 

The staff hold note value is incorrectly deleted when a patron edits the related hold in My Account.

April 2021



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