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OCLC Support

Known issues

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues


Issue Details

Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

Fixed issues


Fixed issues - Table
Issue Fix date

Material formats not translated in notifications and receipts

The description of an item's material format in circulation notifications and receipts is not provided in the correct language. All values are English, e.g., BOOK instead of Livre.

December 2020

Branch Locations configuration does not render some characters correctly

When managing branch sublocations in Service Configuration, some characters are incorrectly displayed as HTML entities, e.g., apostrophes are replaced by '. This display problem is limited to the Branch Locations configuration pages.

December 2020

Hold Pickup Locations Map loads slowly

Libraries that participate in group circulation or have a large number of holding and shelving locations may notice that the Hold Pickup Locations Map loads slowly in Service Configuration. Some libraries may experience timeout errors when opening the map.

October 2020

Unable to download the Offline Client

An error displays in OCLC Service Configuration when attempting to download the Offline Client.

October 2020

Hold pickup notifications are not delivered for group requests

Hold pickup emails fail to be sent if the patron and item belong to different institutions in a circulation group.

October 2020



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