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OCLC Support

Known issues

This page lists known issues in the WorldShare Acquisitions application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues

Issue Details
Notify vendor checkbox selected when placing orders even if there are no notification settings

Sometimes, when you place an order, the Notify vendor checkbox will be selected even if you have not set any notification settings for ordering for this vendor.

This problem should be fixed in the next release.
Identified: August 2021

Workaround: To deselect the notify vendor checkbox:
  • Navigate to the vendor page under Acquisitions Settings and create a specific notification setting for action Ordering that specifies the delivery method of "Do not send."
  • Deselect the Notify vendor checkbox each time you place an order.

Fixed issues


Fixed issues - Table
Issue Fix date
First page of invoice items displays on second page of invoice

When attempting to to edit the second page of invoice items on an invoice, the first page of invoice items displays instead of the second page.

Workaround: Set your number of rows on the invoice item table to 50 to view all items from the invoice up to 50.

 Note: This workaround only works if you have 50 or fewer items on your invoice.

22 May 2020
External Invoice ID and External Order ID must be enabled for use by customer support

External Invoice ID and External Order ID must be enabled for use by customer support in order to be viewable in the UI. If you want these fields to show immediately in your user interface, please contact support to enable them. If there are not needed immediately, they will be turned on for everyone in a special upcoming release very soon.
22 May 2020
User can upload exchange rate for invoice even when invoice currency matches institution currency

Using the invoice payment import file, you can upload an exchange rate for invoices whose currency matches the currency of the institution. This results in a change to the overall expenditure of the invoice on the budget, but this is not reflected on the invoice screen, because the exchange rate is assumed to be equal to one. Once this problem is fixed, if you upload an exchange rate for an invoice whose currency matches the currency of the institution, the system will refuse to load that invoice. This fix will come in a special upcoming release very soon.
22 May 2020
Selections made for Language(s) of Cataloging and Source of Cataloging settings under Searching – Advanced within User Preferences are not applied on Advanced Search

Currently, when users go to User Preferences > Searching Advanced and update their Language of Cataloging and Source of Cataloging settings, the selections are not being applied within the Advanced Search dialog box.
23 November 2019
Title missing from display in Local Holdings Record Editor after removing a Shared Print Commitment

When using Remove Shared Print Commitment from the Record drop-down menu within the LHR Editor, the title that previously displayed in the LHR displays as No Title Supplied. Once the LHR is saved, the title will appear as expected.
24 August 2019
Dropdown for Location Indexes Missing in WorldShare Circulation or WorldShare Acquisitions under Local Holdings Records Search in Discover Items

When using the Location indexes under the Local Holdings Records search in Discover Items, the Branch and Shelving Location values will appear in the dropdown menu for selection in whichever module you access first and are blank in the module you access second. For example, if you access WorldShare Circulation first, you will have location values available in the dropdown menu when using the Local Holdings Records search but the locations will be blank when you try to use in WorldShare Acquisitions.
18 May 2019
Copy number does not display in list of LHRs

The 852 $t copy number no longer displays in the list of Local Holdings Records following a bibliographic record when the Working with Records > LHR Preference setting is enabled.
18 May 2019
Delete option missing for multipart and serial titles on Details screen

When attempting to delete a multipart or serial Local Holdings Record from the Details screen after clicking View/Edit, the Delete option is missing.
18 May 2019
Cannot change shelving location of placed order item

Changes to the shelving location of placed order items are currently not being saved. If you attempt to change the shelving location of an item on a placed order, the change will appear to be saved, but when you return to the order later, the order item will revert back to the original shelving location.

 Note: It is still possible to change the shelving location of items on open orders.

Requesting a Quote not working for Vendors without EDIFACT configured

When you attempt to request a quote for an order, an error message will display, reporting that EDIFACT is not configured for this vendor, even though EDIFACT is not the delivery method selected. This appears for all vendors that do not have EDIFACT sending of order messages configured.

Copy number in Acquisitions sometimes does not match copy number in Analytics

The copy number that appears on the Receive and Invoice screen may not match the copy number in Analytics. This only affects items where quantity is greater than 1 and only when you receive these copies in a different order than they are displayed in the interface. In these cases, however, the copy number in Acquisitions may not match the copy number in Analytics. For this case, consider the copy number in Analytics to be the authoritative copy number for the item in question.

30 January 2019

Receiving issues only possible after first opening Acquisitions

A user who wants to receive serial issues using Circulation must first open Acquisitions in order to view the Issues screen for a title.  If the user goes to Circulation (without opening Acquisitions first), searches for a serial title under Discover Items, clicks on the Title and then clicks on the Issues link (on the top-right), they will currently see a blank screen with no Receive Issues or Manage Issues tabs.  To view this page, they must first click on Acquisitions.


Rounding of invoice and order item totals to nearest dollar

Intermittent issue reported by only a handful of libraries.  Sometimes, the totals for invoice and order line items are rounded to the nearest dollar.  While the grand total of the invoice or order is correct, the individual items display only whole numbers without their decimal values.

When searching for barcodes, incorrect results may be returned  
Discover Items and Serials Issues Menus Not Displaying for Serials Users  
Order Item Template Not Showing Accurately  
Receiving Widget Not Showing When Adding Items to an Order of Type: Plan  
Number of Copies Ordered Shown In Discover Includes Received Copies  
Users Cannot Filter Outstanding Items by Vendor  
Users Cannot View Most Recent Issue on “Receive Issues” Page  
Invoice Date Incorrect When Imported Using EDIFACT Invoice Upload  
Cannot Update Requestor Field  
Cannot Notify Vendor of Serial Issue Claim  
Order renewals do not transfer branch and shelving location  
Changes to public vendor data are not being synchronized to or from non-US libraries  
Print labels screen appears above header  
Receiving items sometimes creates a second local holding record  
Acquisitions must be open before using "Add to Order" in Collection Manager  
KBART files cannot be downloaded in Collection Manager  
Users cannot notify a vendor of a serial issue claim  
Borrower category no longer displays on either the Pull List or the Clear Hold Shelf reports  
Cannot upload files in Acquisitions using Internet Explorer  
Only serial issues that have not been received by any library can be selected when a user clicks the Start Receiving button  
If no price is present in the 990 $b of an imported shelf-ready/invoice file, the price is set to 0.00  


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