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Max challenge attempts exceeded. Please refresh the page to try again!

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Symptom

  • When trying to access a resource through EZproxy, this error message is shown:
    Max challenge attempts exceeded. Please refresh the page to try again!

 

Resolution

The error message is from CloudFront.

Therefore, this needs to be raised with the vendor/publisher. 

They will need to check that your EZproxy server IP is registered with themselves, and on the allow-list of any Content Delivery Platforms they use such as CloudFront.

Page ID

62811