- You are attempting to connect or upload/download files in FileX and are getting the above error.
- WorldShare Collection Manager
- WorldShare Admin
- WorldShare Circulation
There are a couple of things you can check about the information you are sending to connect:
- Look all the way to the left in the "host" field. This will need to start with the protocol sftp, not ftp or anything else.
- Ensure you are typing '22' into the "port" field. This is easy to overlook.
If this does not resolve the issue, please have your IT team run a traceroute on this process and send to OCLC Support.