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OCLC Support

Why is my item record showing a "Circulation information is unavailable" or "Item status unavailable" availability error?

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Symptom
  • Availability for an item in WorldCat Discovery appears as Circulation information is unavailable or Item status unavailable in WMS Circulation. 
Applies to
  • WorldCat Discovery
  • WorldCat Local
  • WorldShare Record Manager
  • WorldShare Acquisitions
  • WorldShare Circulation
Resolution

Circulation information is unavailable is the error that is used for issues when the Local Holding Record (LHR) setup for an item doesn't match what is expected by the Availability system. It can indicate any of several possible problems. Check for the following issues in the LHR and if problems persist after fixing them, contact  OCLC Support with the OCLC number and barcode of the record.

  • Check the LHR tag 000 Type of Record field to see if it appears as a serial when it should be showing single-part item holdings (and vice versa, the item is set up as a single-part and should be a serial or multipart)
  • Check the LHR tag 007 Receipt, Acquisition or Access Status fieldto see if it is still set to On Order for an item that has been received
  • Open the LHR and click Record > Validate. Fix any validation error in the LHR.
  • Open the bibliographic record and click Record > Validate. Fix any validation errors in the bibliographic record.
  • Re-index the LHR. Make a small change and then save the LHR. This will cause the system to reindex the record.
Page ID
12259