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Why do I get the Error "There was an error while displaying your record." when I search WorldCat Discovery from the Search Box widget?

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Symptom
  • When I perform a search in the Search Box on my library website, the search returns an error message of "There was an error while displaying your record."
  • Searching from the WorldCat Discovery site leads to no error, but when I use the search box on our library's site, I get the error.
Applies to
  • WorldCat Discovery
Resolution

There has been a change in your configuration that affects the search box code, and it is now out of date. You'll need to make a change to the Search Box Configuration, save it, and test the code again.

  1. Navigate to Service Configuration > WorldCat Discovery and WorldCat Local > Search Box Generator
  2. Configure your Search Box
  3. Copy the code and insert it in your library website

Note that at the top of the Search Box Generator page you can see a preview of what your widget will look like. You can also test the search box here. 

If refreshing the code does not resolve the issue, please contact OCLC Support.

 

Page ID
38839