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Why do I receive "A system error occurred" message when submitting an ILL Request?

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Symptom
  • After completing and submitting the ILL form from WorldCat.org or Discovery, you receive the message "A system error occurred."
Applies to
  • WorldCat.org
  • WorldCat Discovery
  • WorldShare Interlibrary Loan
Resolution

Sign in to OCLC Service Configuration and check the following settings:

  1. Metasearch Content > Default Databases and Licensed Content > Configure Databases to Search > Select WorldCat.org
  2. Metasearch Content > Default Databases and Licensed Content > Group Configured Databases > Default Database / Group > Select WorldCat.org
  3. Save changes

If that doesn't fix the issue, or you already have WorldCat.org selected in both places listed above, please contact OCLC Support with a link to the item and a link to this help article.

Page ID
46044