Why do I receive "A system error occurred" message when submitting an ILL Request?
- After completing and submitting the ILL form from WorldCat.org or Discovery, you receive the message "A system error occurred."
- WorldCat Discovery
- WorldShare Interlibrary Loan
Sign in to OCLC Service Configuration and check the following settings:
- Metasearch Content > Default Databases and Licensed Content > Configure Databases to Search > Select WorldCat.org
- Metasearch Content > Default Databases and Licensed Content > Group Configured Databases > Default Database / Group > Select WorldCat.org
- Save changes
If that doesn't fix the issue, or you already have WorldCat.org selected in both places listed above, please contact OCLC Support with a link to the item and a link to this help article.