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  • https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_I_process_Doc_Del_Loan_Requests
    Symptom You need to process a Loan Request in Doc Del and need help on the steps you need to take Applies to ILLiad Resolution Please follow the Circulating Requests: Awaiting Doc Del Customer Contact...Symptom You need to process a Loan Request in Doc Del and need help on the steps you need to take Applies to ILLiad Resolution Please follow the Circulating Requests: Awaiting Doc Del Customer Contact documentation. Page ID 28331
  • https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_does_ILLiad_know_where_to_look_for_documents_Ive_scanned
    Odyssey uses the last location you manually selected as the default folder to look for documents. Save the scanned document using the transaction number as the name (e.g., TN# 14324 should be saved as...Odyssey uses the last location you manually selected as the default folder to look for documents. Save the scanned document using the transaction number as the name (e.g., TN# 14324 should be saved as 14324.pdf.) into the folder you want Odyssey checking by default going forward. After this, Odyssey will automatically check that folder for files with the same name as the transaction number and display them when they match.