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OCLC Support

Patrons getting an error message "This search cannot be retrieved at this time" when they attempt to Request an Interlibrary Loan

Applies to

WorldShare Interlibrary Loan


WorldCat Discovery


To fix this issue go to Service Config > WorldShare ILL > Patron Request Workforms add the Country and State/Province fields to your Patron Request Workform and click the Save button. See screenshot below.



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