My active ILL requests aren't appearing in WorldShare

Symptom

• You no longer see the tabs for currently active ILL requests and you get the error "Expected a result but failed to get one" when searching for them on the WorldShare Interlibrary loan home page.
• The WorldShare ILL sections of OCLC Service Configuration say "Primary symbol is not set for your institution."

Applies to

• WorldShare ILL
• Tipasa

Resolution

Contact OCLC Support with your library symbol and the approximate date and time of when the problem started. 

Page ID