Known Issues: Interface modernization

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Find information about known issues related to interface modernization in WorldShare ILL, Tipasa, and Resource Sharing for Groups.

Known Issues

Description of Issue	Workaround	Expected resolution date	Interface
When ILL Request Transfer is used to transfer requests from a third-party system to Tipasa, there is no option to link a patron record to the borrowing request in Tipasa.	To successfully link patron records to a transferred request, place your cursor in the patron ID field, press the space key, and then press the Delete/Backspace key. You should then see a list of available patron records listed below the field. Select the patron you wish to link to the request. Selecting the patron links the account. You no longer need to go to a search results screen to do this.		Tipasa
When sending an email from within a request, the Send to field responds with "Send to (email) is required," even when a valid email has been added.	Press the Return/Enter key after adding the Send to email. After pressing the Enter key, if valid, the email address will be changed into a "chip" and the email can then be sent successfully.		WorldShare ILL
When requesting a second renewal, the current date displays the original request due date instead of the latest approved renewal due date.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
Icons are not responsive and overlap with the uploaded PDF when filling a lending copy request in Article Exchange when zoomed in.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
When a patron is linked to a borrowing request, the View Patron button does not consistently appear.	No workaround available Toggle to the legacy interface		Tipasa
When changing the fulfillment type of a borrowing request to Off-system, the drop-down list of partners is not in alphabetical order.	Search for the partner you would like to add to the request.		WorldShare ILL Tipasa RS4G
When changing the fulfillment type of a borrowing request to Off-system, the partner's shipping address does not populate in the request.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
Character limit of 30 in the lender restrictions field.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
When manually applying a constant data record to a borrowing request, the patron record is unlinking.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
When using the email button within a request, the From and Send to fields are populating with the email addresses in the opposite order.	No workaround available Toggle to the legacy interface		WorldShare ILL
Requests sent to the print queue are not showing in the print queue or count until the interface is refreshed.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G
Borrowing requests transferred from a third-party system to Tipasa/WSILL are not maintaining or displaying the Transferred Request ID field in the request details.	The transferred Request ID is listed in the Request History. We recommend toggling to the legacy interface if you are experiencing this issue.		WorldShare ILL Tipasa RS4G
When sending manual notifications in Tipasa (via the email button), if the Send to email address is added after adding additional text, the additional text is deleted when sending the notification.	Add the Send to email prior to adding additional text to the notification email.		Tipasa
In requests, the drop-downs for State/Province appear in English regardless of the UI language setting, the institution’s language setting in Registry, or the browser’s preferred language.	No workaround available Toggle to the legacy interface		WorldShare ILL Tipasa RS4G