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OCLC Support

I am having issues with the copy request process. How can I confirm my settings for IFM and article processing?

The following guidelines will assist you in completing copy requests:

  • For best results, use OCLC Article Exchange for electronic delivery of articles
    Note: If Article Exchange is not used, any issues with attachments will have to be handled via email between the borrowing and lending libraries.
  • Lenders should always convey their IFM preferences in the OCLC Policies Directory
  • Constant Data records should include IFM preferences to apply to requests accordingly
  • If the IFM box isn't checked on a request, a manual invoice will have to be generated

Additional information: