Respond to a cancel request
If a borrowing library wishes to cancel a request for which you are the current potential lender, you need to inform the borrowing library whether the request can be cancelled. It is important that you do take action on any such requests, as the request will not otherwise move on in the rota.
The request will be in the Cancel Requested section of the Lender Work Queue. You should take the appropriate action on the request, usually Cancel Yes.
When you reply Cancel Reply – Yes, the request will be completed and will no longer appear in your work queue.