Skip to main content
OCLC Support

Why is my new custom notification template not appearing as an option in Tipasa?

  1. Last updated
  2. Save as PDF
Symptom
  • A notification template isn't appearing in the list of email templates within a request within Tipasa.
  • The template cannot be successfully selected after it has been created.
Applies to
  • Tipasa
Resolution

Verify that the Manual sending in WorldShare checkbox is selected for the custom notification template.

  1. Navigate to Service Configuration > WorldShare ILL > Notifications > Custom.
  2. Open the custom notification template.
  3. Select the Manual sending in WorldShare checkbox beneath the template name.
  4. Save the template.

Note: custom notification templates containing URLs may not be available for selection in Tipasa requests. If the template includes one or more URLs, remove the URLs from the template, save the changes, and then retry selecting the template.

Additional information

See Custom Notifications

Page ID
29204