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Item information not carrying over to Tipasa request form

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Symptom

  • When requesting items in Tipasa, the bibliographic information isn't mapping to the correct fields, or isn't appearing at all. 

Applies to

  • Tipasa

Resolution

This happens when a user tries to request an item in a format type that isn't supported by your enabled request form(s). For example, the user might be trying to request a DVD, but you only have the Article and Book request forms enabled. To allow patrons to request A/V materials, you need to enable the Other request form.

  1. Go to OCLC Service Configuration (worldcat.org/config) > WorldShare ILL > Request Forms.
  2. Click through the Article Request Form, the Book Request Form, and the Other Request Form. Next to the In Use field, ensure they are all enabled.

Additional information

Request Forms

Page ID

69312