I’m trying to purchase this article through Get it Now, but I received an error message "An error occurred processing the request"

Symptom

• Getting an error message "An error occurred processing the request"

Applies to

• Tipasa
• WorldShare Interlibrary Loan

Resolution

1. Use the Change Fulfillment Type drop-down to set the request to either Document Delivery or ILL Request then click the Save button. 

2. Resend the request.

Additional information

If the error continues, contact OCLC Support with your OCLC symbol and a full page screenshot of the error message.

Page ID