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OCLC Support

My Account release notes, February 2023


Release Date: February 16, 2023


This release of My Account provides enhancements and bug fixes for libraries with Tipasa to help you offer an improved experience for your library's users, including:

  • Provide an improved user experience for submitting interlibrary loan requests

The enhancements and fixes are the direct result of your feedback.   

Recommended actions

For this release, we recommend that you review the following checklists and complete the relevant tasks so that you can adjust your policies and workflows and train your staff. These checklists identify updates that we have determined as significant for most institutions. We encourage you to review all of the items in the release notes to determine whether there are other items that might require additional action or follow up by your institution.

Follow-up actions

In an effort to keep your staff informed of new features and changes, you may also want to consider these items.


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Include Request ID with problem reports

When reporting an issue with My Account or WorldCat Discovery, it's very helpful to include the Request ID. It can be found at the bottom of the screen on which the issue occurred. Including this information allows us to directly trace what happened on the request we are troubleshooting.

request ID.png

New features and enhancements

Provide an improved user experience for submitting interlibrary loan requests

For libraries with Tipasa

When an ILL request is submitted, the system performs many steps behind the scenes that can take several seconds to complete. This includes automated steps like bibliographic matching, holdings checks, removing deflecting libraries, and building the lender string. Only after these steps finish does the request appear in the Tipasa staff interface and display in My Account as Submitted.

My Account now waits longer for an ILL request to submit

My Account previously waited just 15 seconds for the ILL system to confirm receipt of a newly submitted request, and when no confirmation was received, My Account indicated that the request submission was not successful. The library user likely re-submitted their request, creating a duplicate request. 

My Account now waits 30 seconds for the ILL system to respond. This longer time period will be sufficient for most - if not all - ILL requests to complete, so the number of duplicate requests created due to the time limit will be substantially reduced.

Improved message provided when submission of an ILL request takes longer than expected

For any request that takes longer than the new 30 second time limit, a new message will display, instructing the library user to check their Requests list before submitting the request again.

submission timeout exceeded.PNG

Newly submitted requests now have a status of Pending

Previously, newly submitted requests frequently showed a status of Unknown while the ILL system completed its initial processing of the request. The library user may not have been sure that the request was successful and may have submitted a duplicate request to make sure. Now the status is shown as Pending, to encourage the user to wait for the status to update.

pending status.PNG

For more information, see Create Request.

Bug fixes and known issues

In OCLC Service Configuration, the Preview button for Patron Request Workforms was not working if you were not signed in to My Account. The Preview now works again whether you are signed in to My Account or not.

For a full list of current and recently fixed issues, see Known issues for My Account.

Important links

Post-release sessions

To help you become familiar with the new features, enhancements and improvements included in this release, update sessions scheduled. Please note the session time zones when registering. The sessions will be recorded and archived for future viewing on the OCLC Community Center. Please register, even if you are unable to attend, to receive a link to the recorded session.

    WorldCat Discovery
    • Product Insights: WorldCat Discovery
    • Date: Wednesday, February 22, 2023, 11:00 am EST
    • Register Now
  • WorldShare Circulation
    • Product Insights: WorldShare Management Services
    • Date: To be determined (see Circulation events)
  • Tipasa
    • Product Insights: Resource Sharing
    • Date: To be determined (see Tipasa events)

Support websites

Support information for this product and related products can be found at: