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OCLC Support

Contacts

Use this screen to save commonly used email addresses as well as the contact's name and branch. These contacts can be used to send a retrieval request email to a holding branch.

After you configure your contacts, when using Tipasa to send an email related to a request:

  • The email recipient can be manually selected from your email contact list.
  • If sending a branch item pull request email for a selected holding branch, the system can highlight the email contacts associated with that branch.
  • If sending a branch item pull request email for a selected holding branch where there is only one contact for that branch, the system will default that contact as the email recipient.

If you need to send a pull request email to multiple names at a given holding branch:

  • Set up an email distribution list for all the names at the branch
  • Use the distribution list as the contact email associated with the branch

Configure Contacts

To add a contact:

  1. Click Add Contact.
  2. Enter a Name for the contact.
  3. Enter a single email address or an email distribution list address in the Email Address field.
  4. (Optional) Select a registered branch to associate with this email address from the Branch drop-down list. Adding a branch enables Tipasa to link a selected request holdings branch to one or more contact email addresses when manually sending branch holdings pull request emails for a given request.
  5. Click Save.

To edit a contact:

  1. From the Contact Management list, locate the contact you want to edit.
  2. Edit the contact.
  3. Click Save.

To delete a contact:

  1. From the Contact Management list, locate the contact you want to delete.
  2. Click Delete. The contact is removed from the Contact Management list.

Configure holdings locations for contacts

 Note: These steps only apply if your Circulation System is WorldShare Circulation, Alma, or Sierra.

To allow you to define holdings locations that the system recognizes and that the system can link email contact addresses to:

  1. Register your library branches.
  2. Use the Holdings Code Translation Table to link your OPAC holdings branches with your registered library branches.
  3. Add contact list entries with addresses linked to your registered branches.
  4. Enable Tipasa to display your OPAC Holdings for requested items.
  5. Create a local branch pull request email template. When editing your pull request email template, click Edit and select BRANCH from the Recipient drop-down list so that the appropriate email contacts will be associated with this email message template.

 

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