How do I remove an incorrectly supplied document and attach the correct document to a request?

Applies to

• Relais staff portal

Answer

To attach the correct document to a request in the Relais staff portal, locate the request. Open the Delivery Info tab and click on Reopen. Move the request to the Process Requests queue. Ensure that the button for Retain image/External URL is set to No.

Additional information

For instructions on how to reopen a loan request, see Reopen a loan request.

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