If your library uses Alma and is using NCIP for interoperability between Relais and Alma then it is also possible to use the following workflows to process recalls.
Note: Please also refer to the following information from ExLibris when setting up and using this feature: https://knowledge.exlibrisgroup.com/@api/deki/files/47581/Broker_Resource_Sharing_-_Recall.mp4
In the following scenarios, the library using Relais is also using Alma/Primo as their local system and is using NCIP to send messages between Relais and Alma.
Requesting library | Supplying library | |
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Actions in Relais | Actions in Primo/Alma | |
A patron from your library submits a request which is then sent to another library to be filled, when the item is received staff update the request in Relais as a loan to your patron. With NCIP in use the patron can checkout the item and see the loan in Primo. See Loan an item for more information on this process. |
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Sends a Recall notice (via ISO or generic script or outside Relais) | ||
Relais receives the Recall notice and sends an NCIP RecallItem message to Alma. If it is a multi-volume loan, then a RecallItem message is sent for each volume. |
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Alma sends an NCIP RecallItem response to Relais acknowledging receipt of the message. | ||
Alma notifies the patron that the item on loan to them has been recalled and must be returned. | ||
Requesting library | Requesting library | Supplying library |
Supplying library | Requesting library | |
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Actions in Relais | Actions in Primo/Alma | |
Relais receives a request from another library. The request is updated in Relais as a loan. See Loan an item for more information on this process. |
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The patron issues a recall for this item. | ||
Alma sends an NCIP RecallItem to Relais. | ||
Optional. Staff review the request and update to Recall. | ||
Relais updates the request so that a Recall message is generated and sent to the requesting library. | ||
Receives the recall message and returns the item. |
This assumes NCIP is already configured for use
Contact OCLC Support to change any of the following options.
Default | |
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Do staff want to review the request to decide whether the item should be recalled? | Yes |
The from email address to use when sending a Recall message for a non-ISO, non generic script transaction. | |
The text of the email to send when sending a Recall message for a non-ISO, non generic script transaction. |