Here is the reason the Turnaround Time Report for Doc Del may not show any requests:
1. t.RequestType = 'Loan'
2. AND t.ProcessType = 'Doc Del
3. AND ((a.ChangedTo LIKE '%Submitted by Customer') OR (a.ChangedTo = 'Request Added through Client') OR (a.ChangedTo like 'Imported from%'))
4. AND ((b.ChangedTo = 'Request in Processing') OR (b.ChangedTo = 'Awaiting Document Delivery Processing'))
5. AND c.ChangedTo = 'In DD Stacks Searching'
6. AND d.ChangedTo = 'Awaiting Doc Del Customer Contact'
7. AND e.ChangedTo LIKE '%Notified%'
If any are missing, then the Transaction is not counted. When you use Routing rules to bypass steps, you will see zeros in the report.