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We are an ILLiad Hosted site and OCLC hosts our email server and all our email notifications are going into our Junk Email folder

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Symptom
  • You are hosted by OCLC and OCLC hosts your email server, so all the emails are coming from mailhost.illiad.oclc.org.  You have noticed that all your emails coming from ILLiad are going to your Junk Email folder.
Applies to
  • ILLiad 
Resolution

You need to send this to your Email Administrator.  The emails that you send are coming from mailhost.illiad.oclc.org.  So the domain is different than what the from address shows as its domain.  Here are the steps you need to take to fix this:

  1. Please add ILLIAD.oclc.org to your SPF record.  So whatever we have listed in our ILLIAD.oclc.org SPF record will work and it's on OCLC to keep that record accurate. 

  2. Change any of the Email From addresses to be donotreply@oclc.org

    We have had some email administrators that have allowed this address because the email address is in the body of the email as well.  So if the patron needs to email the library, they can use the email in the body.

  3. Change any entries in the LocalInfo table so the outgoing email address will be from "donotreply@oclc.org"}}.

  4. Check the EmailRouting table to make sure that if you have specified the Email Address the email is from that you change them to "donotreply@oclc.org"}}.

Page ID
20918