We are a shared server on ILLiad 9.1 getting an error message in your Rapid log regarding the RapidPrimaryLendingDownload Customization key.
This key isn't active by default, it needs to be added under System > General > Customization as a new record in the table.
For detailed instructions on how to add this key, see the Shared Servers subhead in Initial Configuration: Enabling the Rapid Manager.
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