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OCLC Support

Unable to Open a PDF in the ILLiad Client

Symptom
  • Cannot Open a PDF
Applies to
  • When processing Electronic Delivery in Borrowing or Lending in ILLiad
Resolution
  1. Save the file causing the trouble as a Word Document.
  2. Open the Word document and then save it as PDF file.
Additional information

This process will recreate the PDF file and remove any corruption.

Page ID
24152

 

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