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OCLC Support

There are items stuck in Awaiting Direct Request Sending

  • You have ILLiad Direct Request set up and you have requests in the "Awaiting Direct Request Sending" Transaction Status for over twenty minutes.
Applies to
  • ILLiad 

The problem is that the Connection Manager is not running correctly.  Here are the solutions depending on if you are self-hosted or hosted:

  • If you are self-hosted, contact your Web Server Administrator and request the ILLiad Connection Manager service be restarted
  • If you are hosted by OCLC, contact OCLC Support and ask for the ILLiad Connection Manager service to be restarted


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