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OCLC Support

Is there a way to automate the Awaiting Request Processing queue to route to a sharing group after clicking the "No Problem" button?

  • You want to know if ILLiad can automate Awaiting Request Processing so that after clicking the "No Problem" button, the article or book chapter can be submitted to a sharing group, as opposed to sending them manually to each site

There is no way to automate borrowing in such a way that it automatically routes to a sharing group for each request. You can set up a custom request search. For more information please see the Custom Searching documentation.

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