In ILLiad I am seeing my emails sitting in pending and they are not going out, how do I fix this?

Symptom

• You are not seeing your emails go out.  When you check your Outgoing Notifications, they are all sending in Pending.

Applies to

• ILLiad 

Resolution

The ILLiad System Manager service is not running.  To resolve this, do one of the following:

• If you are self-hosted, you must contact your web server administrator and ensure the ILLiad System Manager service is running.  The web server administrator will need to restart the ILLiad System Manager.
• If you are hosted by OCLC, contact OCLC Support who will restart the service.

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