I see an ILLiad routing option called Route to Document Provider Processing. What does that mean?
Symptom
- You want to know what it means when you see an ILLiad routing option called Route to Document Provider Processing
Applies to
- ILLiad
Resolution
Atlas describes this status as: "If for whatever reason, you decide to request the item from a commercial document provider, any copyright payments that might have been required under normal ILL processing guidelines are typically covered in the price your institution is charged by the document provider, and will not have to be paid directly by the borrowing institution. To route, the transaction to Document Provider Processing, select the item(s) and click the Doc Provider button. The transaction will be passed through the copyright process and moved to a status of Awaiting Doc Provider Processing."
Open the request in the queue and process it normally. The request has skipped the Copyright queue and you will pay copyright through the company that you are purchasing the article from.
If you have accidentally routed a request this way, you can reroute it as desired.
For more information see Processing Payment-Required Requests