- A patron is unable to logon to ILLiad, so you change the password in ILLiad. Unfortunately, the patron is still unable to login.
When a patron is logging in, ILLiad is looking at the Customization Manager setting for "WebAuthType." If the WebAuthType is not ILLiad, and you are trying to change the password in ILLiad, it might not improve your results. For example, if you are using LDAP authentication, then you would have to look at the DLL logs to see what might be happening.
There are two options available for resolution:
- Create the Username in the LDAP server and then make sure the patron knows that password.
- In the ILLiad Client, check the "ILLiad Authentication" box and save the change. The password they were saving in ILLiad would be used.
The ILLiad Authentication box overrides LDAP authentication. So instead of getting a message that the patron account cannot "be found" in the LDAP server, ILLiad would find the patron record and then use the password they have assigned in ILLiad.