I canceled my request in ILLiad, but it is not showing as canceled on OCLC

Symptom

• You are in ILLiad and you canceled a request.  When you look at the OCLC Status, it does not show canceled.

Applies to

• ILLiad 

Resolution

Here are the steps you can take to make sure the request is canceled on OCLC.

1. Restart the ILLiad Connection Manager service on your Web Server and wait ten minutes. Does the request update to Canceled status?
2. If not, within the request, go to the OCLC Request Ribbon at the top and then click on the red X for Delete.  This will delete the request on OCLC.
3. Go back to the Borrowing Processing Ribbon and refresh the OCLC Status.  It should now show Canceled.

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