I canceled my request in ILLiad, but it is not showing as canceled on OCLC
Symptom
- You are in ILLiad and you canceled a request. When you look at the OCLC Status, it does not show canceled.
Applies to
- ILLiad
Resolution
Here are the steps you can take to make sure the request is canceled on OCLC.
- Restart the ILLiad Connection Manager service on your Web Server and wait ten minutes. Does the request update to Canceled status?
- If not, within the request, go to the OCLC Request Ribbon at the top and then click on the red X for Delete. This will delete the request on OCLC.
- Go back to the Borrowing Processing Ribbon and refresh the OCLC Status. It should now show Canceled.