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OCLC Support

I am trying to submit my copyright in ILLiad, but I am getting an error message

Symptom
  • You are trying to send your Copyright report to the Copyright Clearance Center, but you are getting an error message.
Applies to
  • ILLiad
Resolution

You might be having a couple of issues.  Copyright Clearance Center started requiring TLS 1.2 as of March 1, 2019.  Here is the information on this:

The CCC's new TLS 1.2 Security Protocol Requirements.

Also, you might need to contact the Copyright Clearance center if you are unable to log on to copyright.com.  Go to copyright.com and log in.  Copy the CCCUsername and the CCCPassword from the Customization Manager. If you are unable to log on, then you need to contact the Copyright Clearance Center to have an update to either your username or password.

If you can log on, then you should look at your copyright file and make sure the pages field is correct.  You cannot have letters or strange characters in it.  It should be numbers like 1- or 1-5.  Fix those records and then submit again.

Page ID
18019