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OCLC Support

I am trying to print in the ILLiad Billing Manager service, but the data file is not changing, so I see old data

Symptom
  • You are using the Billing Manager or the ILLiad Client and when you try to print, the data you get is from an old data file
Applies to
  • ILLiad Client and the ILLiad Billing Manager
Resolution

If you are having issues where you cannot overwrite the data file.  Here are some steps you should follow:

  1. You followed all the steps in the I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
  2. You need to open up the Billing Manager or the ILLiad Client as Administrator.  When opening your shortcut, you right-click on the shortcut and "Run As Administrator." 
Page ID
21237